This policy is written for customers, retailers, suppliers, producers, website visitors and other business contacts who deal with The Fine Food Merchant in Australia.
This Privacy Policy explains how The Fine Food Merchant collects, holds, uses and discloses personal information in connection with our website, enquiries, customer relationships, supplier relationships and business operations.
We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
The kinds of personal information we may collect include your name, business name, job title, email address, phone number, delivery or business address, enquiry details, retailer or supplier information, communication history, and any information you choose to provide when contacting us.
If you submit a form on our website, we may collect the information entered into that form so we can respond to your enquiry and manage our relationship with you. We do not ask for sensitive information unless it is reasonably necessary for a specific business purpose.
We usually collect personal information directly from you when you contact us by phone, email, website form, in person, through a business introduction, or through your dealings with our team.
We may also collect limited information automatically when you use our website, such as device, browser, usage and analytics information. This helps us understand website performance and improve the experience for visitors.
We use personal information to respond to enquiries, assess retailer and supplier opportunities, provide distribution services, manage orders and business relationships, communicate with customers and suppliers, maintain business records, improve our website and services, and comply with legal obligations.
We may also use your contact details to send business communications about our products, services, availability, promotions or partnership opportunities. You can ask us to stop sending direct marketing communications at any time.
We use Resend as an email delivery service provider for contact form submissions and related transactional email handling. When you submit a website enquiry, the personal information in that enquiry may be processed through Resend so it can be securely delivered to our team.
We use Resend for operational communications only, such as receiving and responding to enquiries. We do not sell contact form information. We take reasonable steps to ensure service providers that handle personal information for us use appropriate security and confidentiality controls.
We may disclose personal information to our employees, contractors, professional advisers, logistics providers, technology and hosting providers, email service providers, payment or accounting providers, and other parties where reasonably necessary for our business operations.
We may also disclose personal information where required or authorised by law, to protect our legal rights, to respond to a lawful request, or as part of a business sale, restructure or transfer of assets.
Some technology service providers we use, including cloud, hosting, analytics and email delivery providers, may store or process information outside Australia or use overseas subprocessors.
Where we disclose personal information to overseas service providers, we take reasonable steps to ensure the information is handled securely and consistently with applicable Australian privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure service providers, business record controls and staff awareness of privacy obligations.
We keep personal information for as long as reasonably needed for the purpose it was collected, for our legitimate business records, or as required by law. When information is no longer required, we take reasonable steps to destroy it or de-identify it.
You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding. In some circumstances, the law may allow us to refuse access or correction, but we will explain our reasons where it is appropriate to do so.
If you have a privacy concern or complaint, please contact us using the details below and include enough information for us to understand and investigate the issue.
We will acknowledge your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.
The current version will be published on this page with the updated date shown below.
Contact The Fine Food Merchant using the details below. Please include your name, contact details and a clear description of your request or concern.
The Office of the Australian Information Commissioner can be contacted at oaic.gov.au/privacy/privacy-complaints.
